Salesforce to acquire Fin (formerly Intercom) for $3.6 billion

Category: Markets
Status: confirmed
Sources: Salesforce press release, TechCrunch, HN discussion
Summary: Salesforce announced on 2026-06-15 a definitive agreement to acquire Fin, the AI customer-service company formerly known as Intercom, for approximately $3.6 billion subject to customary adjustments. Fin's AI agent resolves support queries across live chat, email, WhatsApp, SMS, phone, and Slack using its proprietary support-tuned model branded Apex. Salesforce plans to fold Fin's team and technology into Agentforce, its enterprise agent-building platform. The transaction is expected to close in the fourth quarter of Salesforce's fiscal year 2027.
Why it matters: A $3.6 billion acquisition consolidates the AI customer-support agent market under a major enterprise vendor and puts the future of the independent Intercom and Fin products, which many product teams integrate with, under Salesforce ownership.